Customer Service Specialist, NW GZ

1. Responsible for receiving, entering, reviewing and following up on daily customer orders, ensuring accurate order information and efficient order processing.

2. Coordinate logistics, warehousing and production processes, arrange delivery schedules reasonably, track shipment status, and promptly resolve logistics exceptions.

3. Maintain good customer relationships, respond to customer inquiries, feedback and complaints in a timely manner, and provide professional and efficient service support.

4. Organize order and delivery data, prepare reports, and ensure the completeness and standardization of business documents.

5. Complete other customer service-related tasks assigned by supervisors.