Job Title:  Field Service Engineer

The Field Service Engineer is primarily responsible for ensuring that all service to customer or company-owned equipment is completed efficiently, on time, and correctly according to specifications. 

Major Areas of Accountability

• Communicates with customer on all call activities up to and including scheduled arrival time, scheduled calls and any deviation which may have occurred
• Install, Troubleshoot, diagnoses failures, and execute repairs at customer sites
• Provides status updates online during the day including updating service call activity by the end of the day and keeping management aware of issues that require special attention
• Keeps an inventory of parts onsite and ships back necessary parts at the end of each service incident
• Completes repairs within performance standards guidelines as set by the company:  repair time, quality of repairs, amount of rework, quantity of repairs, labor
  efficiency and other measures.
• Participation in special projects at the direction of management
• Attendance is an essential function of this position and we rely on all our employees to be at work during their schedule shift
• Other duties as assigned

Position Requirements

• High School diploma or GED required; some college preferred with a concentration in electrical and/or mechanical systems/engineering
• Prior experience in break/fix, electrical/mechanical repair is required
• Ability to travel frequently both by car and plane
• Valid DL is required
• Strong analytical skills, conceptual thinking and the ability to troubleshoot issues is required
• Excellent judgment and discretion
• Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented; must have ability to remain calm and professional in stressful situations
• Detail-oriented and works effectively under pressure while meeting all applicable deadlines
• Knowledge of Internet software; E-mail, Microsoft Excel and Word is required; the ability to troubleshoot software issues is a plus
• Knowledge of printing industry is a plus
• The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds
• Must be willing and able to work various hours including weekends and be on call as client’s work schedules require
• Willingness to travel 80+% of the time with little notice is required, in this position you should not expect to be home Monday-Friday and should have the flexibility to work on call including weekends
• Ability to work independently without direct supervision