JOB DESCRIPTION:    North American Flexible Packaging

POSITION:                    Technical Service Manager

Reports To:                 Regional Technical Service Manager             

REGION OF RESPONSIBILITY:  South Central                                   

POSITION SUMMARY:

The Technical Service Representative position is a high profile assignment within the North American Packaging ink business and is a critical component of achieving the divisional objectives. This person effectively manages the technical, and day to day aspects of the assigned accounts, and will establish business relationships with the customers technical and operations personnel.  The primary territory includes Texas and the South Central region of the US. Travel (85-90%) to customer manufacturing sites.

MAJOR RESPONSIBILTIES:

1. Support the execution of the customer strategy for the assigned accounts
2. Build alignment with the customers teams to support their long term growth opportunities.
3. Manage the inventory and consignment counts at select customers.
4. Align the customer technically with Flint’s product management and product development team to ensure the best total value is delivered
5. Manage technical issues, by employing effective root cause and corrective action techniques
6. Manage Service Code 360 initiatives at select sites, to deliver productivity gains
7. Coordinate the interface between customers and Flint Group resources to provide value added service to accounts.
8. Manage and deliver successful on press product evaluations by using the Flint Group tools to establish the Critical to Quality deliverables.

COMPETENCIES:       

• Proven ability to work in a team environment, with the capability to lead and influence others
• Expertise in inks, coatings or specialty chemicals,
• Demonstrated successful project leadership
• Strong written and verbal communication skills
• Computer literacy

REQUIREMENTS:

            EXPERIENCE:              5 of years of Ink or specialty chemical experience, and proven ability working across functions and within an organization to achieve his/her goals.