Job Title:  Manager, Technical Service

Position Summary:
The Technical Service Manager leads the technical interface between Flint Group and key customers in the Narrow Web Segment. Specializing in water based and UV based inks and coatings, the TSM is responsible for overseeing technical support activities, managing customer relationships, and ensuring successful product implementation and performance. This leadership role drives technical excellence, supports business growth, and ensures high customer satisfaction through expert service delivery and collaboration with internal and external teams.

Key Responsibilities:
Manage and lead technical support for narrow web flexo customers, ensuring optimal use of Flint Group's water and UV based product lines.
Oversee on site troubleshooting, ink optimization, and product performance evaluations.
Coordinate and lead press trials, product introductions, and technical audits at customer facilities.
Collaborate with R&D, sales, manufacturing, and regulatory teams to deliver tailored technical solutions that meet customer needs.
Develop and implement technical service strategies that support customer retention, growth, and innovation.
Build strong relationships with key customer stakeholders, acting as the primary technical point of contact.
Provide guidance and mentorship to technical representatives or field service personnel, where applicable.
Maintain detailed technical documentation, service reports, and communication logs to support proactive issue resolution and continuous improvement.
Ensure compliance with safety, environmental, and regulatory standards, particularly regarding solvent handling, emissions, and product stewardship.

Qualifications:
Experience:
3+ years in a technical role supporting narrow web flexographic and/or gravure printing.
Proven experience with water based and UV based inks and coatings used in labels and  packaging.
Demonstrated ability to lead customer facing technical engagements and manage technical projects independently.
Strong knowledge of pressroom processes, ink/substrate interactions, drying/curing systems, and surface treatments.
Skilled in color matching, print troubleshooting, and print defect analysis.
Effective communicator with excellent customer service and cross functional collaboration skills.
Able to travel frequently (up to 80%) to customer sites, manufacturing plants, and regional meetings.
 
Preferred Skills:
Experience with color management systems (e.g., X-Rite).
Understanding of lamination, coating, and post print converting processes.
Familiarity with VOC compliance, safety protocols, and system regulations.