Service Engineer

JOB DESCRIPTION

1. Position

Service engineer based in Cambridge/Northamptonshire area.

2. Organizational placement

Divison: Flint Group Digital, Sub Division: Customer operations (Department : Service

2.1 Responsibilities

• Communicate with customers on all call activities up to and including scheduled arrival      time, scheduled calls, and any deviation that may have occurred.

• Troubleshoot and diagnose failures, execute repairs at the customer site. Completes repairs within standard guidelines as set by the company: repair time, quality of repairs, amount of rework, quantity of repairs, labour efficiency and other measures

• Maintain a parts inventory Including return of non-used, parts.

• Provide progress status online during the day including updating service call activity and keeping management aware of any issues requiring additional attention

• Participation in special projects as requested

2.2 Immediate superior

Paul Raby

3. Duties

3.1 General

Every employee has a responsibility to ensure that their work fulfils the demands as described in the integrated management system (SHEQ system).This implies that every employee has a good knowledge about SHEQ and other policies within the company, especially those which apply within the employee’s own department.

3.2 Flexibility and willingness to travel

Willingness to travel with little notice is required, and there will be an element of staying away from home also candidates should have the flexibility to work on call

5. Competence requirements

5.1 Education

Degree (academic or professional master) or certification in electrical engineering or technical field

5.2 Work experience

5 Year’s (print Industry) or equivalent transferable knowledge

5.3 Knowledge & skills

• Knowledge of the printing industry
• Strong mechanical, electrical and computer skills
• Ability to regularly lifts and move up to 25lbs and frequently lift up to 50lbs, occasionally more than 100lbs
• Problem solving and troubleshooting
• Service minded, build trust relationships with customers
• Meet deadlines and manage stress => strong organizational skills